Ch. 8 Communicating in Teams

On top of individual responsibilities employees in organizations also serve as as members in one or more working groups (235). According to the text a team-based organization has restructured itself around interdependent decision-making groups, not individuals as a means of improving work processes and providing better quality and service to customers.

For example at the Department of Veterans Afffairs interdiscplinary teams of doctors, nurses, psychcologist, soical workers, OT's and many other positions work together in teams to help diganose and treat patients. Although the Department of Veterans Affairs is very bureaucratic it does practice team-based organization because it is best for the patients. Team based organization was created to improve work processes and provide better quality and service to customers. In this case customers are patients and with all the physicans and therapist working together in a team towards one goal the patient recieves better care.