Ch. 11 Cultivating Interpersonal Integrity and Relational Mindfulness

I really enjoyed reading this section but I thought the information on ethical behavior towards the end was really insightful and something I could relate to. According to the book "ethical behavior in the workplace is achieved on a solid foundation of core communication values"(350). There are key values associated with ethical communication and they are

Trust one another
Treat each other with respect
Recognize the value of each other
Keep your word
Tell the truth, be honest with others
Act with integrity
Be open to change
Risk failing in order to get better
Learn, try new ideas

I think one of the most important key values is telling the truth and being honest withe each other. There are so many organizations out there that do not practice telling the truth and it really hurts the organization. For instance I had a previous coworker who would always lie to her customers and fellow employees. One time she didn't write her order for a customer and told the customer she did and even gave the customer a fake tracking number to make it look like she completed her work when she really didn't. Another time she called in sick and one of my fellow employees saw her the same day working at a fireworks booth. She could of easily asked for time off to help sell fireworks for her basketball team instead of lying and she could of told the customer their order was not complete instead of lying. Because of all these lies adding up and the distrust in her we had to let her go. I believe being honest with your fellow employees and customers is vital to ethical communication.